Refund and Cancellation Policy

Once tokens open, every free account gets one free token every 7 days, and the Studio shows you the result before you download it. Please use them to see how VKTR handles your kind of image before you buy. Paid tokens use the same VKTR as free ones, so the results you see when you try it are what you should expect when you pay (see “What to expect from results” in the Terms of Service).

• +All payments are final. Tokens you buy and subscription payments are not refunded, in whole or in part, including for tokens you have not used and for part of a period. The only exceptions are the mistakes under “When something goes wrong on our side” and your rights under consumer law.
• +Bought tokens never expire, so a token you do not use now stays on your account for as long as the account is open.
• +Closing an account, whether you close it or we close it for breaking the Terms of Service, ends its unused tokens, and they are not refunded.

• +Cancel at any time, from your account or by contacting us. Cancelling stops the next renewal, and you keep the plan until the end of the period you have paid for.
• +Standard tokens end with that period. Pro tokens you have saved stay on your account after you cancel. Cancelling a subscription does not close your account.

Free tokens cost nothing and have no cash value, so there is nothing to refund.

We put it right if:

• +you were charged twice, or charged for something you did not order: we refund that charge;
• +you paid but the tokens did not reach your account: we add them;
• +a token was spent but the file could not be made or downloaded, or the download is damaged and will not open: we give the token back.

Please tell us within 30 days of the charge or, for a failed download, within 30 days of the download.

A result that is not what you hoped for is not in itself a fault, when the file matches what the Studio showed you before you downloaded it. Tell us about it anyway: we look at every report, and they help us improve VKTR.

Contact us from the email address on your account, with the date and amount of the payment and what went wrong. We aim to reply within 2 working days.

• +The refund goes back to the payment method you used, in the currency you were charged.
• +We send an approved refund within 5 working days. Your bank or card issuer then usually takes 5 to 10 working days to show it, sometimes longer.
• +Refunded tokens are removed from your account.
• +Charges added by your own bank, such as currency-conversion fees, are not refunded by us.

If something is wrong, please contact us before disputing a charge with your bank: it is usually quicker. While a dispute is open, the account it concerns may be paused.

This policy does not take away any rights you have under consumer protection law, including the UAE's Federal Law No. 15 of 2020 on Consumer Protection and the consumer law of the country where you live.

Email [email protected]. We aim to reply within 2 working days.